Support for your community

Your community.
One clear workspace.

Turn community questions into tickets. Keep the conversation, share the work, and follow up from one workspace. Available for Telegram today.

The full melocom workspace, with sidebar views, a ticket list, and the selected conversation.
From question to answer

Familiar chat for your community.
A shared inbox for your team.

Keep questions, replies, and next steps together, so your team can pick up where someone left off.

Connect your community.

Start with a Telegram bot for your community. Create it during setup, then share it with your members.

Get the details together.

Members describe their issue in chat or open a simple form. Photos, files, and follow-ups stay with the ticket.

Take a ticket. Send a reply.

Read the conversation, assign a ticket, and reply from your browser or the agent Mini App. Close it when it's resolved.

melocom customer form with a sample ticket title, description, and attached file.
Ticket form · Scroll to see the full form.
Keep the conversation together

More details.
Less back-and-forth.

Members can open a form from your bot to add a title, description, and files. They can also follow the prompts in chat.

After submitting, they can open the ticket again to check its status and add a reply. Your answers appear in the ticket and their Telegram chat.

One ticket history, whichever way they reply.